Prerequisite: Familiarity with IT terminology and IT-related work experience are recommended.
Course Description: Learn about process improvements, benefits, and challenges of ITIL®, and get your ITIL Foundation certification
In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this ITIL Foundation training, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses. ITIL covers five core disciplines: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs. This ITIL online training course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. Learn more about this ITIL class below.
ITIL Foundation on
Tuesday, December 3, 2019
CLASS NUMBER: 37249
Number of Days: 3
Time: 10:00 AM - 5:00 PM