DeVore Technologies

DeVore provided all curriculum development, live classroom instruction, desk Side assistance, tracking and reporting, for UH’s conversion from mainframe text-based mail to Microsoft Outlook.

DeVore’s instructors worked with UH’s IT management in the development of content and training targets, then developed the curriculum and handout materials. Pilot classes were conducted to validate the amount of material that could be covered in the allotted times, and to capture the user’s questions and modify the curriculum and handouts accordingly.DeVore provided individual instruction (DeskSide Assistance) for the CEO and all senior management.

In the initial phase of the project, an individual would not be upgraded until they had attended training. At the completion of the training session, the instructors would enter the names of the individuals attending into UH’s system, which would trigger the UH technical staff performing the upgrade.

DeVore acted as the primary point of contact for training related questions, and escalated items to UH management as needed.