| • |
Instructor Teams |
| • |
Instructor Team Management |
| • |
Intranet based student enrollment
/ class scheduling / attendance tracking application |
| • |
Produced an instructional video
containing Outlook fundamentals and a project overview, provided
a DeVore on-camera Instructor for the Outlook instruction |
| • |
Provided classroom facilities
for scheduled classes displaced by Outlook Rollout scheduling |
| • |
DeVore’s call center was
the primary point of contact for all end user calls regarding
scheduling, enrollment, cancellations, re-scheduling, class
content questions, directions and general questions |
| • |
Developed an “Outlook Training
Account Cleanup Tool” to programmatically restore the
account to it’s “as deployed” state at the
completion of training |
| • |
Physical production and content
development with Cleveland Clinic Training Team of three separate
laminated 3-page “Quick Reference Guide” |
| • |
Provided reference materials for
distribution to students for after class support |
| • |
Provided Instructor Teams as user
support immediately after migration, in “floor walker”
roles in departments after migration |
| • |
Developed content and delivered
instruction for Macintosh users |
| • |
Participated in curriculum synthesis
based on current GroupWise usage and predicted Outlook use |
| • |
Delivered “Up to Speed”
sessions for team instructors who did not have a heavy GroupWise
background |
| • |
Managed all live instruction,
instructor co-ordination, and emergency illness substitutions |
| • |
Extracted enrollment records to
existing Clinic System for analysis and reporting for project |
| • |
Coordinated information updates
to instructors as rollout progress and content changes / modifications
were made |
| • |
Traveled to geographic locations
as needed |
| • |
Delivered classes by video conference as
needed |
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