DeVore Technologies

Eaton chose DeVore to supply live instruction and develop curriculum for their conversion from Banyan Vines Mail to Microsoft Outlook. Eaton paired the Instructor Team with our Desktop Support team, utilizing a strategy of performing and testing the physical upgrade of the PC while the individuals were attending a training session, then having the instructors present and available in the department to answer questions and assist users as they began using the new mail system.

Beginning with a three month departmental pilot to refine processes, procedures and test technical issues, DeVore’s instructors worked with the Eaton team to identify differences in users’ workflow after the transition and develop training based on the essential concepts the individuals would need to make the transition with minimal disruption of normal workflow. The Desktop Team would install the Outlook software on the individual’s computer, create the profiles, and migrate what settings and archived messages that could be brought forward from the Vines mail. Eaton had developed some automated processes, but physical intervention was required at each individual’s machine. The Desktop Team would work with Eaton’s technical staff when an installation failed.

This deployment began after the pilot with the World Headquarters, then moved to all other facility locations.