| Priority Support
Services |
Response
Within |
Hourly
Rate |
Hours of
Solution Within |
| Priority 1 |
|
|
|
| Website is not accessible or operational, or errors cause a detrimental effect on the customer's business. No operational workaround exists |
1 hour |
$115.00 |
M-F 8:00AM - 6:00PM EST* |
|
|
$150.00 |
All other times |
|
| Priority 2 |
|
|
|
| Web site is causing a negative effect on the customer’s business. A temporary work around can be employed. |
12 Hours |
$105.00 |
M-F 8:00AM - 6:00PM EST* |
|
|
$140.00 |
All other times |
|
| Priority 3 |
|
|
|
| Web site is having a narrow limited effect on the customer’s business is intermittent, or occurs less than once per business day. |
24 Hours |
$85.00 |
M-F 8:00AM - 6:00PM EST* |
|
|
$120.00 |
All other times |
|
| |
|
|
|
| Website Support Services |
|
Hourly
Rate |
Hours of Solution Within |
|
|
|
|
| POP email support, includes password resets, account creation technical assistance |
|
$85.00 |
M-F 8:00AM - 6:00PM EST* |
|
|
$120.00 |
All other times |
|
| FTP, directory, DNS and statistical support |
|
$85.00 |
M-F 8:00AM - 6:00PM EST* |
|
|
$120.00 |
All other times |
|
|
*
(excluding holidays) |
|
| Additional Services |
|
|
|
|
|
|
|
| POP Accounts |
$2.50 per account in excess of hosting agreement, larger blocks can be purchased at further discount |
|
|
|
|
| Storage |
$7.50 per 1 GB increments in excess of hosting agreement |
|
|
|
|
| Bandwidth |
$7.50 per 1 GB increments in excess of hosting agreement |
Web
Hosting Web Design
Contact
DeVore 
