DeVore Technologies

General Billing information
Customers have the option of billing service on a monthly basis or they may receive an initial discount if they choose to pre-pay one year of service. We accept all major credit cards (VISA, MasterCard and American Express).

How do I change my hosting plan or upgrade/downgrade my account features?
Please contact our Customer Service Group to make changes to your account. Please reference your domain name in the subject line and be sure that your eMail is sent from the contact eMail address listed on your bill.

How do I change my contract term length?
Please contact our Billing Support Group. If you send an eMail be sure to include your domain name in the subject line and that the eMail is sent from the contact address on file for your account.

How do I cancel my service?
To cancel your Web Hosting service simply vontact us with your domain name in the subject line. For security purposes, the eMail address of the request must match the main contact information that is listed for your account.

How do I update account contact information?
Please contact our Billing Support Group. If you send an eMail be sure to include your domain name in the subject line and that the e-mail is sent from the contact address on file for your account.

What is your renewal procedure?
Shared Web hosting accounts are automatically renewed at the end of your term, for the same length of the initial contract. Our invoice date is the renewal date. If your credit card is declined, we will notify you via eMail so you may update your billing information prior to an interruption in service.

Refund Policy
All cancellations must be forwarded to us via eMail or fax. Phone requests will not constitute acceptance of any cancellation. If you are on a monthly price plan and are past your initial 30 days of service, there are no credits due. If you choose a yearly price plan and cancel your service after 30 days, you will receive a prorated credit for the service unused less a $75 contract penalty fee.

If I have questions on my bill whom do I call?
Please contact our Billing Department for assistance with updating your account at (800) 329-6559.

What is your renewal procedure?
All hosting accounts unless otherwise stated renew after the term (either 1, 2 or 3 years). Your account will renew to a month-to-month status after your initial term. Contact your account representative for more information.

Our invoice date is the renewal date. If your billing is by credit card and payment is declined, several attempts will be made and then you will be contacted for new billing information.

We require notification of non-renewal by fax (440) 232-8136, or postal mail with a minimum of 30 days notice prior to your renewal date.

For your security, phone or eMail notification will not be accepted. If you would like to cancel your hosting account or have questions, please contact us at 1-800-329-6559