IT Curriculum Development and Documentation Services

DeVore has a long and rich history in software app development as well as within the world of IT training and instruction – we started building IT in 1995! We understand the complications that can arise when a company goes it alone in developing their software and apps as well as in the development of the training materials for those new programs. We’re here to help so that nothing goes awry and your training initiative is a smashing success. Experienced in developing training courses, our instructors can create manuals, reference sheets or other documentation to fit your needs. Our IT Curriculum Development and Documentation services will keep you out of the weeds and heading straight down the fairway.

When it comes to developing your training curriculum, the importance of a “fresh set of eyes” simply cannot be overestimated in terms of ensuring clarity and a consistent, cohesive message. But your development team is already thoroughly familiar with every aspect of the software application — intuitively aware of all functionalities and comprehending the language of the curriculum even when the wording may seem oblique or unclear to future readers. There simply are too many assumptions already in place with your development team.

Meanwhile, the individuals who will use the software will be seeing it, and possibly the process, for the first time.

A seasoned instructor holds the skill set and viewpoint of the end-user in his or her mind at all times. What framework or groundwork needs to be established; what is the best sequence to present the material; what degree of detail needs delivered at the beginning; how long and how many training sessions are needed, etc. An objective professional outside of the development project can serve as a mediator or guide and ensure that all new learners and users understand the curriculum and software from the get-go. DeVore can serve as that guide, editor and curriculum development facilitator.

SOFTWARE / PROCESS Documentation

In addition to Curriculum Development, documentation of the software / processes is often needed. There is a compelling business case for using the same person for both, ESPECIALLY when development is running close to the time of “go-live” or launching.

From the Success perspective of the project, first impressions are the strongest. It is not a positive presentation when an instructor tells trainees to do x or y, and that action does not work. The instructor thus needs to be part of the “team” and facilitate moving through those fail occurrences, which will be fixed at a later time.

If the same individual is both creating the teaching curriculum and user documentation, she or he will have the highest possible level of knowledge of the end product and the state of the end product. The more confident they are in their knowledge, the more positive the presentation will be in terms of their delivery.

SOFTWARE TESTING – AN ADDITIONAL OPPORTUNITY FOR ADDED VALUE

Another area where instructors add value is helping to test the software itself. Your development team will naturally test by detailed plan. Because instructors have the “End-User” perspective, they tend to find the issues that will be discovered at the time of use. They also tend to test what will be used in the teaching sequence, which helps to uncover any issues prior to the end-users discovering the issues at the time of go-live training – a less-desirable “first impression” perspective.

YOUR END-USERS TURN YOUR PROJECT INVESTMENT INTO “RETURN-ON-INVESTMENT”

At the time of “go-live,” your end users are what will translate all the investment in your project into “return-on-investment.” At the time of “go-live” training, the most valuable thing your development team can do is watch, listen, and take notes.  Yet, they can’t stop to write notes when they are teaching and have a room full of people with learning expectations.

Your developers and project team will quickly hear which development assumptions were not correct, what functions are working perfectly, and what tech or curriculum is NOT working perfectly.

DeVore also sees value in the instructor recapping with the development team after the training – either in a meeting setting or by preparing written notes – for improved future development as well as training curriculum.

Hosted INTRANET FAQ SITES

At each training session, the project team will discover items that need to be communicated to past and upcoming students in order to best use the software. These items are often posted to an Intranet site. DeVore can both prepare the items for the site, and can also provide a hosted FAQ site on a turnkey basis.

COURSE MATERIAL TYPES and Search

There is significant observed value in electronic learning materials along with Quick Reference Guides, etc.  DeVore stresses the importance of the end-user being able to use a text search feature to find what they are looking for, especially with lengthy materials.

DEVORE’S Perspective and EXPERIENCE BASE

It’s our experience that the number of times that development is still “in-process” when the go-live process begins is substantial. This is not “bad” – the final OUTCOME is the important aspect! If the instructor is a cheerleader of a positive final outcome, this just helps to generate positive momentum for the entire length of development and training/documentation.

The more the instructor is involved prior to go-live, the better they can deal with unexpected occurrences and facilitate a competent and clear learning/training experience. Each time, every time.

Ready to engage with DeVore for your company’s IT curriculum development, documentation, and even software testing needs? Contact us today to get started or to ask trenchant questions, please.

 

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The important of a “fresh set of eyes” cannot be overestimated. Your development team is familiar with every aspect of the software and your business application — there are too many assumptions already in place…The individuals that will use the software will be seeing it, and possibly the process, for the first time.
A seasoned instructor has the skillset of the end-user viewpoint. What framework or groundwork needs to be established, what is the best sequence to present the material, to what degree of detail at the beginning, how long and how many training sessions are needed, etc.

Your End-Users Turn Your Project Investment Into “Return-On-Investment”

At the time of “go-live,” your end users are what will translate all the investment in this project into “return-on-investment.” At the time of “go-live” training, the most valuable thing your development team can do is watch, listen, and take notes.  You can’t stop to write notes when you are teaching, and have a room full of people with expectations.

Your developers and project team will quickly hear which assumptions were not correct, what is working perfectly, and what is NOT working perfectly.

DeVore also sees value in the instructor recapping with the development team after the training, either in a meeting setting or preparing written notes.

FAQ Intranet Sites

At each training session, the project team will learn items that need to be communicated to the past and upcoming students in order to best use the software. These items are often posted to and Intranet site. DeVore can both prepare the items for the site, and can also provide a hosted FAQ site on a turnkey basis.

Course Material Types

There is significant observed value in electronic materials along with Quick Reference Guides, etc.  DeVore stresses the importance of the end-user being able to use a text search feature to find what they are looking for, especially with lengthy materials.

Documentation for the Software / Process

In addition to Curriculum Development, Documentation of the software / processes is often needed. There is a compelling business case for using the same person for both, ESPECIALLY when development is running close to the time of “go-live.”

From the perspective of the success viewpoint of the project, first impressions are strongest. It is not a positive presentation when the instructor says to do x or y, and it does not work. The instructor needs to be part of the “team” and facilitate moving on through those occurrences which will be fixed at a later time.

If the same individual is both creating the teaching curriculum and documentation, they will have the highest possible knowledge level of the end product and the state of the end product. The more confident they are, they more positive a spin is developed in their delivery.

DeVore’s Experience Base

Yes, the number of times the development is still “in-process” when the go-live process begins is substantial (this is not “bad”, the OUTCOME is the important part! If the instructor is a cheerleader of a positive outcome, it just helps keep a positive momentum.)

The more the instructor is involved prior to go-live, the better they can deal with unexpected occurrences.

Software Testing – An Additional Opportunity for Added Value

Another area where instructors add value is helping to test the software. Your development team will naturally test by detailed plan.  Because instructors have the “End-User” perspective, they tend to find the issues that will be discovered at time of use. They also tend to test what will be used in the teaching sequence, which helps to discover any issues prior to the end-users discovering the issues at the time of go-live training, which is less desirable from a “first-impression” perspective.