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DeVore Technologies

DeVore Technologies Receives 2009
World Class Customer Service Award honoree and proud of it!

The Five Star World Class Customer Service Awards are designed to honor companies for their superior customer service. The program serves to raise awareness of the importance of customer service in the business world, recognize organizations that demonstrate exceptional customer service and share best practices in customer service from those that do it best. Organizations are nominated for the award by their clients, customers and vendors.

Lori DeVore's vision and business acumen have made her one of the most well-known IT business leaders in northeast Ohio. Her leadership and determination have enabled DeVore to outpace its peers, to grow while others have collapsed, and to leverage market opportunities in good economies and bad. She is passionate about making IT accessible to everyone. She is active in organizations both within and outside the technology industry.

The customer service philosophy at DeVore Technologies is summed up with the phrase "total access". But behind the simple statement is an extensive strategy that offers a 360-degree approach to serving customers at the IT training, consulting and solutions provider, headed by President and CEO Lori DeVore. World Class Customer Service

The customer service strategy at DeVore contains six areas of concentration ----empower staff, adopt a corporate service philosophy, create service standards, hire service-focused employees, provide technology tools and provide service training. The goals of the strategy are to provide customers with accessibility to empowered, trained staff members who have the tools at their fingertips to address all customers needs.

The initial training is combined with ongoing training, frequent updates and weekly evaluation of the company's customer performance by top management. It all helps to ensure that DeVore's customers get total access and total satisfaction..

DeVore Makes Technology Work for you in 2009 and 2010